Managed IT & Workplace
Managed IT & Workplace keeps the systems your people rely on running smoothly and securely. ALINEDS provides full-lifecycle IT support - Microsoft 365, Active Directory, Exchange, SharePoint, and SQL administration, endpoint and network operations, and Tier II-III escalation - delivered with ITIL-aligned service management and continual improvement.
What you get
Reliable day-to-day IT
Responsive support with Tier II-III escalation, so issues get resolved against agreed SLAs, not just logged.
A well-run Microsoft estate
Microsoft 365, Active Directory, Exchange, SharePoint, and SQL Server administered to best practice.
Secure, current endpoints and networks
Proactive monitoring, patching, and hardening across your devices and network.
Predictable service that improves
ITIL-aligned service management with SLAs, reporting, and continual improvement that reduces incidents and cost over time.
Why it matters
Reliable IT isn't one service - it's support, identity, endpoints, network, databases, and governance working together. For government and regulated organizations, ALINEDS runs them as one managed operation: users get help fast, devices and identities stay secure, the network and databases stay reliable, and the whole thing is measured and governed to the standards you answer to.
Six ways we run your IT
Database Administration (SQL Server)
Your databases hold the data your organization runs on - and when they're slow, unreliable, or unprotected, everything built on them suffers. ALINEDS provides SQL Server database administration for government and regulated organizations: performance tuning, maintenance, backups, high availability, and security. We keep your databases fast, reliable, and recoverable, so applications perform, reports run, and data is protected against loss. Whether on-premises or in Azure SQL, we manage the database layer so your teams can depend on it instead of fighting it.
Endpoint Management & Security
Every laptop, desktop, and mobile device is a door into your network - and an unmanaged one is a door left open. ALINEDS manages and secures endpoints for government and regulated organizations across their whole lifecycle: deployment, configuration, patching, hardening, and monitoring, using tools like Microsoft Intune. We keep devices current, compliant, and locked down so a lost laptop or missed patch doesn’t become a breach - and so your users get working, secure devices without the manual effort of managing each one by hand.
IT Service Management & Governance
Good IT isn't just working systems - it's IT that's measured, accountable, and improving. ALINEDS brings IT service management and governance to government and regulated organizations, built on ITIL practice: defined service levels, clear processes, reporting, and continual improvement. We put the structure around your IT so services are delivered consistently, performance is visible, and decisions are driven by data instead of guesswork. It's the difference between IT that reacts and IT that's run like the critical operation it is.
Managed IT Support & Service Desk
When IT breaks, everything behind it stops - and for a public agency, that's residents and staff waiting. ALINEDS provides managed IT support and a service desk for government and regulated organizations, handling the full lifecycle from day-to-day tickets to deep Tier II-III escalation. We run support to defined service levels (SLAs) with the discipline of ITIL practice, so issues are logged, prioritized, and resolved consistently - not lost in someone's inbox. The result is IT that stays running, users who get unblocked fast, and a support operation you can actually measure.
Microsoft 365 & Identity Management
Microsoft 365 is where government work happens - email, documents, collaboration - and identity is the key to all of it. ALINEDS manages Microsoft 365 and identity for government and regulated organizations: Exchange, SharePoint, and Teams, plus Active Directory and Microsoft Entra ID with conditional access and multi-factor authentication. We keep the platform running, secure, and governed - so the right people have the right access, sensitive data stays protected, and your M365 environment supports the work instead of getting in the way.
Network Operations & Monitoring
A network problem you find out about from users is already costing you. ALINEDS provides proactive network operations and monitoring for government and regulated organizations - watching your network’s health, performance, and availability so issues are caught and fixed before they become outages. We manage and maintain the network infrastructure your organization runs on, keeping connectivity reliable and secure. The goal is simple: a network that just works, with problems handled quietly in the background instead of surfacing as downtime that stops work across the agency.
Our approach
Onboard & Transition
Discovery, environment inventory, documentation, and knowledge transfer to bring your estate under management.
Operate & Support
Day-to-day support and administration across Microsoft 365, AD, Exchange, SharePoint, and SQL, with Tier II-III escalation.
Monitor & Secure
Proactive endpoint and network monitoring, patching, and security hygiene.
Optimize & Improve
Reporting, service reviews, and continual improvement to reduce incidents and cost over time.
Service Management
ITIL-aligned service management - SLAs, governance, and continual improvement - running across the engagement.
Where it fits
Run or augment your service desk
Managed IT Support & Service Desk
Manage and secure Microsoft 365 & identity
Microsoft 365 & Identity Management
Keep every device patched and compliant
Endpoint Management & Security
Keep the network reliable
Network Operations & Monitoring
Keep databases fast and recoverable
Database Administration (SQL Server)
Run IT with ITIL governance
IT Service Management & Governance
Compliance
Managed IT built for regulated and public-sector environments
ALINEDS delivers managed IT for organizations with real compliance obligations. Administration and endpoint practices follow secure, documented processes aligned to NIST 800-53 and 800-171, with controls mapped to HIPAA, FERPA, and PCI-DSS where your sector requires them - so day-to-day IT operations strengthen your compliance posture rather than eroding it.
- NIST 800-53
- NIST CSF 2.0
- GovRAMP
- CJIS
- HIPAA
- FERPA
- ITIL
Key terms
- Service desk
- The single point of contact where users report IT issues, tracked to resolution.
- Microsoft Entra ID
- Microsoft's cloud identity service (formerly Azure Active Directory).
- ITIL
- The leading framework for IT service management.
Frequently asked
What does ALINEDS's managed IT service cover?
ALINEDS provides full-lifecycle IT support - Microsoft 365, Active Directory, Exchange, SharePoint, and SQL Server administration, endpoint and network operations, and a service desk with Tier II and Tier III escalation.
What framework guides ALINEDS's service delivery?
Our managed services follow ITIL-aligned service management - defined SLAs, governance, and continual improvement - so support is consistent, measured, and improves over time.
Does ALINEDS provide Tier II and Tier III escalation?
Yes. Our service desk resolves everyday requests and escalates complex issues to Tier II and Tier III specialists, so problems reach the right expertise quickly.
Which Microsoft technologies does ALINEDS manage?
ALINEDS administers Microsoft 365, Active Directory, Exchange, SharePoint, and Microsoft SQL Server, covering identity, collaboration, messaging, and data.
Is managed IT from ALINEDS suited to government and education organizations?
Yes. ALINEDS focuses on state, local, and education (SLED) clients and delivers managed IT with secure administration practices aligned to the compliance obligations those sectors carry.