Government Website & Digital Services Modernization
Part of Cloud & App ModernizationFor government, the website is the front door - and too many are slow, hard to use, and inaccessible to the people who need them most. ALINEDS modernizes government websites and digital services into fast, secure, accessible platforms built to the standards agencies are held to: Section 508 and WCAG accessibility, the 21st Century IDEA, and a digital-first public experience. We rebuild the services residents actually use - applications, portals, information - so they work on any device, meet compliance, and reduce the call-center and paper load behind them.
Why it matters
A government digital service isn't a brochure - it's how residents apply for benefits, pay taxes, or get permits, often when they have no other option. When it's slow or inaccessible, it excludes people and drives cost back into call centers and counters. The 21st Century IDEA and OMB's digital-first guidance make modern, accessible service a requirement, not a nice-to-have - and getting it right is both a compliance and an equity issue.
What you get
Accessible, standards-based rebuild
We rebuild to Section 508 / WCAG 2.2 AA and U.S. Web Design System patterns.
Digital-first service design
We design services around resident needs and the 21st Century IDEA / M-23-22 expectations.
Mobile-first, fast, secure
We deliver responsive, performant sites over HTTPS with modern web security.
Online forms & self-service
We move paper and phone processes into accessible online services.
Content & findability
We structure and write content in plain language so residents - and search engines and AI answer engines - can actually find and understand it.
Analytics & measurement
We instrument services to measure usage and improve them over time.
How it works
Discover
Research resident needs and audit the current site for accessibility and gaps.
Design
Design accessible, user-centered services on proven design-system patterns.
Build
Develop fast, secure, standards-compliant digital services.
Measure & improve
Instrument, test with users, and iterate.
Where it fits
Accessibility remediation
Bring a non-compliant site up to Section 508 / WCAG.
Benefits or permit portal
Modernize a high-traffic resident service into an accessible online flow.
Paper-to-digital service
Replace a paper/phone process with online self-service.
Full site modernization
Rebuild an outdated agency site to current standards.
Key distinctions
Digital-first, accessible service vs. legacy government site
| Aspect | Digital-first & accessible | Legacy government site |
|---|---|---|
| Accessibility | Section 508 / WCAG AA | Often non-compliant |
| Devices | Mobile-first, responsive | Desktop-era |
| Service | Online self-service | Paper / phone fallback |
| Standards | 21st Century IDEA / USWDS | Ad hoc |
| Cost pressure | Deflects calls & paper | Drives support cost |
Compliance & security
Built to the standards you're held to
We build to Section 508 and WCAG 2.2 AA accessibility, the 21st Century IDEA and OMB M-23-22 digital-first expectations, and secure HTTPS delivery - with FedRAMP/GovRAMP-aligned hosting for sensitive services. Accessibility and security are built into the lifecycle, not audited in at the end.
- Section 508
- WCAG 2.2 AA
- 21st Century IDEA
- FedRAMP
- GovRAMP
Key terms
- Section 508 / WCAG
- Accessibility standards requiring digital services to be usable by people with disabilities (WCAG 2.1/2.2 AA).
- 21st Century IDEA
- A federal law requiring government digital services to be modern, accessible, mobile-friendly, and user-centered.
- U.S. Web Design System (USWDS)
- A set of standards and components for building accessible, consistent government websites.
Frequently asked
What is the 21st Century IDEA?
A federal law requiring government digital services to be accessible, mobile-friendly, consistent, and user-centered. We build to it.
What accessibility standards do you meet?
Section 508 and WCAG 2.1/2.2 AA - designed in from the start and tested, not bolted on before an audit.
Do you use the U.S. Web Design System?
Yes, where appropriate. USWDS provides accessible, consistent components and a maturity model for adoption.
Can you fix an existing site that's failing accessibility?
Yes. Accessibility remediation to Section 508 / WCAG is a common engagement.
Will the new site work on phones?
Yes - we build mobile-first and responsive, since most residents reach services on a phone.
How does modernizing our site save money?
Accessible online self-service deflects calls, paper, and counter visits - reducing the support cost behind the service.
Is the site secure and compliant for sensitive services?
Yes - HTTPS, modern web security, and FedRAMP/GovRAMP-aligned hosting for services handling sensitive data.
Do you handle both the public website and the services behind it?
Yes - from the public-facing site and content to the online forms, portals, and applications residents use. We modernize the whole experience, not just the front page.